Who can help me understand my bill?
For questions about your bill at any of the following locations, please call Resolv at 1-877-485-4474: Crossroads Community Hospital inpatient, Iroquois Memorial Hospital ER, and Iroquois Memorial Hospital inpatient. For all other locations, please call Ventra at 618-215-5212. You may also call us directly at (618) 833-1691 or email us at [email protected]. Please have your account number, where you were seen, and the date you were seen available when you contact us. We are delighted to be of help.
How can I update my insurance information?
To make changes to the insurance information you provided for your visit at Crossroads Community Hospital inpatient, Iroquois Memorial Hospital ER, and Iroquois Memorial Hospital inpatient, please call Resolv at 1-877-485-4474. For updates to insurance information for visits at all other locations, please call Ventra at 618-215-5212.
Why did I receive two separate bills for my hospital visit?
When you visit a hospital that we staff, you will receive two separate bills. One bill will come from the hospital (covering the cost of the use of the facility and equipment, tests, and other overhead costs), and a second bill will come from Integritas or one of our sister companies, covering the cost of the care provided to you by the medical provider.
Can you help me find a local primary care physician?
Unfortunately, we are not able to recommend a local primary care physician, as we focus our efforts on emergency and hospitalist care in most of the communities we serve.
Do you offer a financial hardship discount?
To apply for a hardship discount, please download the Financial Hardship Policy and Application (click here for Spanish version). Instructions for applying for the discount are included in the policy.
